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Client Support Closure During Winter Break

December 19, 2025 11:09 am

NOTE: The ICDS Client Support help desk will be closed from COB December 19 until January 5th. Routine support tickets will not be addressed during the break, though ICDS staff will be monitoring the Roar system for large scale issues.

RISE

RISE

RISE — Research Innovations with Scientists and Engineers — is a team of ICDS computational scientists and software engineers who can help you bring the power of high-performance computing to your research projects.

How RISE Can Help Your Research

Our RISE consultants have extensive supercomputing experience and a deep understanding of academic research, so whether you’re just getting started or you need project-specific consulting, we can help with:

  • Getting started with computational research
  • Identifying the best software or hardware for your goals
  • Building, coding, and maintaining your workflows
  • Optimizing code to save time and money
  • Setting up collaborative environments to share data and resources
  • Educating your team to sustain processes, workflows, and more

Note: Just have a quick question or technical problem? ICDS offers free help desk support as well as an online User Guide. Custom help from a RISE team member is a paid service best suited for tackling larger scale or longer term challenges.